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Community Guidelines
The ERPRev Community of Practice is a space for 30,000+ SME businesses to connect, learn, and grow together. These guidelines ensure it stays valuable, respectful, and trustworthy for everyone.
Core Principles
Be Respectful
Treat every member with courtesy. We serve 30,000+ businesses across diverse industries and cultures — from Dubai retail stores to Lagos manufacturing plants. Respect different perspectives and experience levels.
Share Real Knowledge
Post from genuine experience with ERPRev and ProMax. Share actual workflows, configurations, and results. Do not post promotional content, spam, or misleading information.
Contribute Constructively
When answering questions, be specific and actionable. Reference actual ERPRev modules, ProMax features, or official documentation. Mark accepted answers to help others.
Help Each Other
This community works because members help each other. If you know the answer, share it. If you solved a problem, post about it. Your experience saves someone else hours of frustration.
Community Rules
No Spam or Self-Promotion
Do not post unsolicited advertisements, affiliate links (outside the Affiliate Program), or promotional content disguised as discussions.
No Misleading Content
All advice must be accurate to your genuine experience. Do not exaggerate results, fabricate metrics, or misrepresent ERPRev/ProMax capabilities.
No Harassment
Personal attacks, discriminatory language, threats, or bullying of any kind will result in immediate suspension.
No Confidential Data
Do not post customer personal data, financial details, passwords, API keys, or any confidential business information in public discussions.
Use Correct Categories
Post in the appropriate forum category. Miscategorized posts may be moved by moderators.
Search Before Posting
Check if your question has already been answered. Use the search function to find existing discussions.
One Topic Per Post
Keep each discussion focused on a single topic or question. Multi-topic posts are harder to answer.
English Language
Post in English to ensure all community members can participate. Arabic translation is available via the AI translate feature.
Trust Level System
Trust levels are earned through consistent, quality participation. Higher levels unlock more capabilities.
First 3 posts require moderator approval. No links or images. Limited to 5 posts/day.
How to reach: Automatic on registration.
Full posting capability. Can include links and images. Up to 20 posts/day.
How to reach: 10+ posts, 1+ week active, no content flags.
Can create Knowledge Hub articles. Can edit own posts indefinitely.
How to reach: 50+ posts, 3+ weeks active, 10+ upvotes.
Eligible for Champion nomination. Can re-categorize posts and edit wiki articles.
How to reach: 200+ posts, 8+ weeks active, 50+ upvotes.
Full moderation powers: suspend users, remove content, manage reports, pin/lock posts.
How to reach: Assigned by ERPRev staff only.
Community Roles
Default role. Can post, comment, vote, follow, and manage a basic profile.
Earned at 50+ reputation or Trust Level 2. Can create Knowledge Hub articles and submit resources.
Staff-approved via certification. Listed in Expert Directory. Can offer paid consultations and mentorship.
Staff-nominated from top contributors. Can moderate content, pin posts, host events, and edit wiki articles.
Staff-assigned. All Champion powers plus: suspend users, remove content, manage content reports.
Enforcement
First violation: Content removed + warning notification.
Second violation: 7-day posting restriction.
Third violation: Temporary account suspension (30 days).
Severe violations (harassment, spam, data leaks): Immediate permanent suspension.
All moderation actions are logged in the audit trail. Appeals can be submitted via support ticket.
Reporting Content
If you see content that violates these guidelines, use the Report button on any post, comment, article, or profile. Reports are reviewed by our moderation team within 24 hours.
Report categories: Spam, Harassment, Misinformation, Off-Topic, Inappropriate, Other.